FAQ

Details | Shipping | Orders

Q. Where do you make your delicious caramels?
Our caramels are proudly crafted in a commercial kitchen in Killam, Alberta, Canada.

Q. How should I store my caramels after I purchase or receive them?
Our caramels are best stored at room temperature, away from heat and light. Each hand wrapped caramel is stored in a container that keeps most light out. They have a shelf life of 12 weeks at room temperature (3+ months in the freezer) … but we guarantee you will devour them long before ;)

Q. What ingredients are in your caramels?
Our caramels are always based on these six simple ingredients: brown sugar, butter, sweetened condensed milk, corn syrup, vanilla, and sea salt. Our limited-edition boxes feature flavored toppings added to our base caramel.

Q. What are the nutritional facts for your caramels?Nutritional information can be found here.

Q. Are your caramels gluten-free or nut free?
Our classic salted do not contain nuts or gluten but are produced in a commercial kitchen where both products are present. As well, our flavoured seasonal releases typically contain gluten and nuts. Although we do our best to prevent cross contamination, we cannot officially label as gluten or nut free.

Q. How do you ship your caramels?
Orders within Canada are shipped via Canada Post (Expedited Parcel), Canpar, Loomis or UPS and should arrive in 4-7 business days. Orders to the USA are shipped via Canada Post (USA Air) and should arrive in 10-14 business days.

Q. How long does it take for you to package and ship my tasty caramels?
Since our caramels are handmade in small batches, please allow 3-5 business days to process your order. Shipping times then vary based on location (see above). We do not offer same day or overnight shipping. We try to process and ship orders as fast as possible, but around major holidays and busy times we may run a little slower – our caramel making process is multi-day, and we want you to receive the FRESHEST package possible. We promise, it will be worth the wee little wait! If you need your package ASAP for a very special circumstance, please contact us directly at hello@shopsalted.ca before placing your order. We will do our best to accommodate :)

Q. It’s hot out! Will my caramels melt?
Our caramels are individually sealed and may get soft in the heat. They will be perfectly fine if you allow them to sit and adjust to room temperature prior to opening. We’re sure you want to eat them as soon as possible, but we do not recommend putting them in the refrigerator as this could make them sticky and more difficult to open.

Q. Do you offer local pick-up within Flagstaff County, Alberta?
You bet we do! If you would rather pick up in Sedgewick, Killam or Forestburg, Alberta to avoid shipping costs, please select “Local Pick-up” as your delivery option. We will contact you shortly after you place your order to make pick-up arrangements.

Q. Do you accept custom or bulk orders (ie: party favors, events, custom flavors, etc.)
We would LOVE to work with you on your idea! Please contact us at hello@shopsalted.ca to chat more about ideas, options and pricing.

Q. Do you offer wholesale pricing?
We love to see our products in retail stores! If you are interested in wholesaling our products, please select "Wholesale Login" from the top menu bar on the website, and submit your information for our team to review.

Q. Where can I shop your products in person?
Visit our Instagram page and checkout our "retailers" highlight tab.

Q. Do you accept returns or exchanges?
Due to the fact that our products are edible and perishable, refunds and exchanges will not be accepted.